Frequently Asked Questions

Where do you ship from?

How long is processing time?

What payment methods do you accept?

Do you offer free shipping?

Do you ship internationally?

How do I know what size to get for my dog?

Wrong shipping information

I didn't receive an order confirmation

The item I ordered didn't fit my pup

Returns and Refunds

How to care for my accessories?

Is my personal information safe?

Do I need to create an account?

Loyalty program

Have any other questions?