FAQs

General

Frequently Asked Questions

Where do you ship from?

How long is processing time?

What payment methods do you accept?

Do you offer free shipping?

Do you ship internationally?

How do I know what size to get for my dog?

Wrong shipping information

I didn't receive an order confirmation

The item I ordered didn't fit my pup

Returns and Refunds

How to care for my accessories?

Is my personal information safe?

Do I need to create an account?

Loyalty program

Have any other questions?